How DANA And QRIS Records Are Used
Our Privacy Policy covers details you provide when opening an account, completing phone verification, signing in, contacting support or checking a wallet status. We may record the payment rail selected, transaction reference, amount, time and result for DANA, OVO, GoPay, QRIS, bank transfer and virtual account
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activity. These records help us match a receipt to the correct account and investigate a stalled cashier status without asking you to send unnecessary credentials. We also receive technical details such as device type, browser, IP address, session events and cookie choices. We use them to
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keep sessions working, detect unusual access and understand which policy request belongs to you. Where local law permits, we process this data for account operation and legal duties. If local requirements differ, access and retention depend on local law. The policy applies to our Indonesia-facing service
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and explains the route for asking about stored data.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.